Urban Pest Solutions (Pty) Ltd ("we", "us") respects your privacy. This policy explains what personal information we collect through this website and how we use it.
Information we collect
When you contact us by phone, WhatsApp, email or the quote form, we receive the details you choose to give us — such as your name, contact number, email address, area and a description of your pest problem.
The quote form on this website does not store your details on our server. It prepares a message that is sent through WhatsApp or your own email program, and those services' own privacy terms apply.
How we use it
We use your information only to respond to your enquiry, provide quotes, schedule and carry out treatments, issue treatment certificates and follow up on our service. We do not sell or share your information with third parties for marketing.
Cookies & third-party content
This website does not use analytics or advertising cookies. The contact page shows an embedded Google Map, and links to Google reviews, Facebook and WhatsApp; these services may set their own cookies when you use them.
Your rights
Under POPIA you may ask to see, correct or delete the personal information we hold about you, or object to its use. Contact us using the details on our contact page.
Security & retention
We take reasonable steps to keep your information secure and keep it only for as long as needed for the purposes above or as required by law.
Complaints
If you are unhappy with how we handle your information, please contact us first. You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
Last updated: October 2026